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Merry Christmas!
Just so you know Christmas is our absolute favorite time of the year and with that we are taking the day off. So if you happen to be trying to sign up or contact us on Christmas day don’t expect a quick email because we will be drowning ourselves into some amazing food,great family and exchanging gifts with loved ones…AND so should you! So just a heads up in case you had questions or were trying to sign up for the site. We will get back with you the next day.
Christmas is early!
Stuck on Stupid: Do Say “Thank You” To Your Customers
Customer service advice is everywhere on the Internet, YouTube, ezine and well you get the point. The funny thing is that so many of these tips are not really advice it’s more “common sense.” It’s sad that people put these things out there for new business owners, entrepreneurs and current business owners to watch and learn from. If you don’t know to do these things from the start or as an everyday business owner then you should not be in business.
We found a video by Expert Village that talks about customer service tips and advice for business owners. We could not help but use this video as our “Stuck on Stupid” segment.
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How the “Grinch CustoMonster” Stole Christmas
You’re a mean one, Mr. CustoMonster You’re a non-paying monster, Mr. CustoMonster, You’re a foul one, Mr. CustoMonster, You’re a mean one, Mr. CustoMonster, I wish you actually cared, Mr. CustoMonster, *song lyrics, words and photo used above were from the original and infamous “How the Grinch Stole Christmas”
You really are a pill,
You’re as rude as they come, you’re as charming as an eel, Mr. CustoMonster,
You’re a bad banana with a greasy black peel!
The only way you pay us is with coal,
Your brain is full of nonsense, you have anger in your soul, Mr. CustoMonster,
And it’s not just because you’re old!
You never crack a smile,
You’re only nice when you get something for free, Mr. CustoMonster,
You constantly ask “what’s in it for me?”
You think you’re always right,
You treat employees like dirt, you never pay on time, Mr. CustoMonster,
When honestly you’re not worth the fight!
But you make me want to pull out my haaaaaaiirrrrrrrr……. (*deep man voice*)
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Better Business Bureau: When the foundation cracks!
For over one hundred years both consumers and businesses have relied on the Better Business Bureau to be the rock, tell the truth, be the point of reference between disputed relations and more than anything help both sides. is it just coming down to a point of pay for a good mark? Is this no worse than a student paying for a good grade? A contractor paying for illegal bid information? A sports figure throwing a game for money? Sure it’s the same thing! But coming from a “non-profit” organization like the BBB is just down right wrong.
I used to be a member of the BBB years ago. After paying out many thousands of dollars I decided that the investment was not worth the little or no return I was getting on my dollar. Then after many attempts by the BBB of strong arm tactics telling me if I joined that they could help “protect” my reputation I was done with them forever. I have also been told that if I paid my dues that my rating would improve quickly! What did you say? Looks like I wasn’t the only one that this was suggested to. I guess they have finally tried their nazi tactics to many times on the wrong people. Here is a link to a youtube.com video that 20/20 did on theBBB. Very enlightening to say the least. (watch the clip at the bottom)
In over 30 years of being a business owner I have heard the phrase” I’m gonna call the BBBon you and complain………”, only three times. Each and every time my response to them was, If you have time to waste go on and waste it because you’d be better off sicking your poodle on me! If they weren’t mad before the conversation just heated up. Every business person gets tired of hearing this watered down threat. Don’t get me wrong there are some very unscrupulous companies out there, but there are some award winning wacko customers too. We commonly call them our “CUSTOMONSTERS.”
This is just another slap on the face of Americans In this age of major companies falling or having to be bailed out, Problem with all of this is with the BBB now finally showing their true colors it really makes what little strength they had start to trickle away! As I said before the worst of it is this is a not for profit organization. There is no profit left I guess when you have outlets in over 100 cities in the U.S. and many of the directors of these outlets are well into six figure salaries! Wow, sounds like they might need a bail out soon too.
No matter what anyone says, we need an organization like the BBB. Just as much as we need Business Beware to help balance the scales. What a great opportunity each has to be an advocate for the business and the consumer.
All I have got to say is make it right BBB. You definitely will lose income by dropping the strong arm tactics, but will re-strengthen your company and regain some of the trust you have lost or keep going the same way and you are doomed! When you make a mistake admit it and correct it then move on.
Although the verdict is out, right now we give the BBB a grade of “F”, but if you send me a payment I can re-evaluate my findings and do a little grade curve.
People know what we stand for here at Business Beware and some friends sent this over to us via Twitter to take a look at. So of course it got us thinking that we had to take action and talk about what’s going on with the BBB. We will be talking about it in the upcoming show episodes and of course through our blogs and articles. So send in your thoughts as well we would love to hear from you and maybe even have you on the show to chat with us about it.
P.S.Who gives Wolfgang Puck a bad grade seriously?!
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Can you guess where Business Beware is?
Can you guess where Business Beware is or what is in the picture? Send us your guess to info-at-businessbeware-dot-biz and get a FREE tshirt and other cool swag.
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its like Christmas morning
Business Beware Show Gets a Makeover
The Business Beware Show gets a new makeover. We are building a new set for the show that is going to be so awesome you will want to step right into the TV and be in the moment with us.
We can’t tell you all the details yet because we have to keep you on your toes a little bit. So here is a glimpse into what you will see in the very near future when we do the next show. So stay tuned and tune in for updates about the show right here.
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Changing the Small Business World One CustoMonster at a Time
Yes, we are changing and shaking up the small business world. Customers have always dominated the outlets where they had a voice and could rant about businesses and rate them etc. but we decided to put our foot down and raise the roof. Small business owners are so tired of dealing with customers that want things for free, are impatient, rude, penny pincher’s and just flat out mean. If you’re going to be a bad customer don’t expect to get a deal because you’re only going to get the “A Price.” We’re changing the game for small business owners and that’s the way we uh huh, uh huh like it. Here is a recent testimonial from a business owner that became a member of Business Beware just a few short weeks ago: “A friend of mine told me about your site and at first I thought it was like others I had seen where they plaster complaints and create derogatory comments about customers. But from first glance at your site and reading it over I knew it was different. One thing that I love about it is that it was created by a small business owner who knows exactly what the rest of us go through day in and out. I immediately signed up for the site after reading more and more. I had a customer who had not paid for me for quite some time and I decided to try out the beware letter you provide. The letter was sent out to my customer and about 2 weeks later I got a phone call from them saying they were sorry for not communicating with me and were bringing me a check the following Monday. There were months I never heard back from this customer but once they received the letter it made them get back in touch with me and I could not believe it. I was already a fan after first glance of the site but now I am a true believer and will use this site for any future situations with my problem or nonpaying customers. Thank you for providing this amazing tool for us that are just trying to make a living doing what we love.” We are not here to convince you to use our site. It’s a free tool for you to use, it works and it can save you from a splitting headache with your CustoMonsters. Also, if you like what we do we are willing to bet that you will enjoy our show too. For more information on how to watch or listen to the show visit our official site. Have a testimonial you want to send in? We love hearing from you so don’t be shy send us an email at info-at-businessbeware-dot-biz For more information visit the site and our show site.
-Josh H., Atlanta, GA
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