Best Thing You Can Do For a Bad Customer is…Click.
Sometimes the best thing you can do for a bad customer or while you’re “pre-qualifying” them over the phone is to just hang up on them. If they don’t get the picture then hang up again. It’s common sense people seriously. Why spend all that time trying to please that customer that you know is not going to be a walk in the park while all you’re really doing is taking time away from your good customers? Good customers can pick up on these things and they are not idiots. So if they see you spending your time on them it may make them change their mind and go elsewhere (happens all the time). Value your good customers but fire your bad ones and just get it over with.
Watch this quick video about how to just say…click. (snippet from the show this week)
Also don’t forget to check out the show: Bad Customers Get the “AP” Price
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